Data Repairs - Problems/Errors/Damage

Sage 50 / Peachtree problems, errors and data damage that we can repair:

  • File problems:
    • "IO Error in file _____. Error Reading or Writing to the file."
    • "Fatal Error Opening…" (file name)
    • "There was an error opening…" (file name)
    • Error 22
    • Error 13
    • Error 54
    • Files reported "too many records"
    • "You must have the OwnerID to open file"
    • One or more files is missing, the message may read "Could not find file _____DAT. Do you want to create a brand new, empty file?"
    • "Error in Module __ in General.dat"
    • There was an error opening ConnCo.dat.
    • Your drive crashed but files were recovered, but now there are some problems with the data, or you can't open the company.
  • Security Problems:
    • "Unable to determine security privileges" errors
    • You can't change a user's password
    • You can't add a user account
  • Conversion (upgrade) problems:
    • Conversion (upgrade) from one PT version to another fails (for example, couldn't convert from PT 2005 to Sage 50 2014)
    • Upgrading results in data problems
  • Problems closing a year:
    • Can't close a year
    • After closing a year, there are data or period problems.
  • Problems backing up:
    • Backup fails when trying to access a particular file
  • Data Verification problems:
    • Data Verification fails
    • Data Verification reports problems and attempts to fix them but the result is imperfect.
  • Purging problems:
    • Transactions won't purge for any of the following reasons:
      • "Reason: Has too many related transactions"
      • "Reason: Not fully paid/applied. "
      • "Reason: Related transaction could not be purged"
      • "Reason: Could not purge related trans Purchase Order Journal"
      • "Reason: Could not purge related trans Sales Order Journal"
      • "Reason: Could not purge related trans Purchase Journal"
      • "Reason: Could not purge related trans Sales Journal"
      • "Reason: Could not purge related trans Cash Receipts Journal"
      • "Reason: Could not purge related trans Cash Disbursements Journal"
    • Transactions won't purge because they contain items for which the quantity on hand is not zero
    • A purge hangs and won't finish
  • Data Problems:
    • Vendor, Customer, or Line Item history is missing or incorrect.
    • Vendor or Customer balances owed are wrong.
    • A/P or A/R Aged totals don't agree with the Balance Sheet
    • Footing errors ("Account ___ in General Ledger doesn't foot in period __" or "At least one damaged transaction has been found in account _____ in the period beginning _____".
    • GL (General Ledger) report has totals but no transactions
    • GL report has wrong beginning balances for one or more periods and one or more accounts.
    • Missing totals in GL report for older periods
    • Trial Balance report shows that accounts are out of balance
    • Transactions or Journal Entries are out of balance.
    • Transactions won't post
    • There are unposted transactions in closed years.
    • There are open Purchase Orders or Sales Orders in closed years.
    • You can't add a new maintenance record (customer or vendor or line item or job or employee)
    • You can't add a new transaction
    • Customers appear on the Aged Receivables report even though they have no balance due and no activity.
    • Data is missing (missing transactions or line items, customer, vendors, employees, jobs)
  • Other Problems:
    • Drop downs don't display all the items (or customers, or vendors, or employees or jobs) or freezes as you scroll down through the list
    • Reports won't open
    • The program crashes or freezes when you open certain forms or reports

Contact us if you have any questions about anything on this list, or if your Sage50/Peachtree problem isn't listed here.

Call us at (619) 786-7308 or email us at DataRepairs@MultiwareSoftware.com.